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In this issue...
President's Message [Articles by Kyle Doyle that expand on car wash marketing topics can be found here.]
Contact me at 360-413-0195, our Vice President Liberty Ryder at liberty@shurkleencarwash.com, or Elly or Mike at the PSCWA office at Thank you, In the coming months unregulated car washes will pop up like dandelions in the spring. Report these washes to the PSCWA office. The Puget Soundkeeper Alliance has agreed to send out letters explaining to property owners that water from such washes pollute our waterways and offering alternatives for charities- the PSCWA ticket program and car washing kits. Remember when reporting these incidents to include the business name and address, since the letters will be directed to the business owners versus the charities. Please show your support of the Puget Soundkeeper Alliance. Click here to donate. Mystery Shopper - Objective Feedback About Your Customer Service Jim Hanson, owner of the Great Car Wash in Gig Harbor uses a mystery shopping firm monthly to get feedback about the level of customer service at his lube/wash. Jim’s use of the services of HS Brands Intl. - Service Sleuth is facilitated through the Automotive Oil Change Association (AOCA). Members can probably arrange to use this service directly from HS Brands Intl. – Service Sleuth, though members of the AOCA may be enjoying a discounted rate. Through the AOCA, Jim is paying $82 per month, which is $35 for the lube/wash and $47 for the shopping service. Jim’s been kind enough to allow us to share a recent service evaluation. To view it, click here. If you are interested in learning more directly from Jim Hanson, he can be reached at hansonj@comcast.net or by phone at 253-851-9722. Some of the PSCWA members use Western Car Wash Insurance Agency and they are pleased with the rate. If you are looking to lower your insurance you can download their applications directly from the website (westerncar wash.com) and fax it. If you want more information or a quote you can contact the Account Manager: We came across this blog and think it might be of interest to you www.talkcarwash.com Mobile device marketing tools found on the web - SUMOTEXT. For more information, click here. Help us give a big welcome to new member Go Green Car Wash. John and Siobhain O'Connell are a perfect fit for our association, and we are proud to have them as a member. To see more information about the O’Connell’s excellent wash go to www.gogreencw.com Please help us welcome two new vendor members to the PSCWA - Ted Lavigne from PURCLEAN and Dave English from D-S Car Wash Inc. Ted and Dave are available to discuss their products and answer any questions you may have. You can find Ted and Dave’s contact information on the PSCWA vendor member contact page on the website: http://www.pscar wash.org/vendormembers.html The May/June "At Your Service" mailer that goes to over 190,000 homes with City of Seattle utility bills will include a coupon good at PSCWA member car washes. This is excellent publicity for PSCWA members and the Charitycar wash.org program.International Carwash Association Convention and Trade Show is May 7-9, 2012 at the Sands Expo and Convention Center in Las Vegas, Nevada. For more information click here. A reminder that the WCA Convention and Trade Show is September 18-20, 2012 at the San Diego Convention Center. For more information click here. Thanks to you, the members |
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Thanks to our vendor members...
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Those that attended the meeting on March 6 will recall that Kyle was on his way to Holland and Germany to tour car washes. Watch his web site 
